CORE OFFERING 01 / 04
Managed IT
Keep everyday support and maintenance moving. Choose a managed workplace or add operating capacity around the responsibilities your internal IT team needs help with.
- A clear agreement on support and maintenance
- Documented user and device workflows
- A recurring operating review
Connected work
Choose an area to see the work involved, what you receive and how we check it.
Your agreement explains what is included and what costs extra. The examples below show what we can help with; together, we choose the work and checks that fit your needs.
Supporting capability
Cloud and workplace
Within Managed IT: Tenant administration in the agreed base.
Align tenant administration, devices, applications and user lifecycle so onboarding and support follow an approved process. Plan migrations and improvements around actual data, licensing and business dependencies.
What you can receive
- Tenant/role and application inventory
- Approved device baseline and exception register
- Lifecycle and administration procedures
How we check the result
- A user receives only approved application access.
- An enrolled device meets the agreed baseline.
Supporting capability
Identity and PKI
Within Managed IT: User lifecycle in the base; PKI services scoped separately.
Identity lifecycle, PKI as a Service, PKI migrations and post-quantum readiness, with clear ownership, dependable renewals and tested recovery.
What you can receive
- Identity/application and privilege matrix
- MFA/enrollment/recovery procedures
- Certificate lifecycle and custody design
How we check the result
- Approved accounts and devices can connect.
- Removed, expired or revoked identities fail within the agreed design.
Supporting capability
Networks
Within Managed IT: Maintenance add-on; changes by project.
Design and improve your wired and wireless networks around the work your business needs to do. Plan changes in stages and check that essential connections work and unwanted access is blocked.
What you can receive
- Logical topology and dependency diagram
- Allowed-flow and zone matrix
- Approved change and rollback procedure
How we check the result
- Required applications and infrastructure services work.
- Access that should be blocked is blocked.
Supporting capability
Backup and continuity
Within Managed IT: Backup reviews and restore checks can be added. Storage is priced separately.
Back up the services your business depends on, then practice restoring them. Check that the right people can recover the data, use it and clean up safely after the test.
What you can receive
- Critical workload and recovery-priority register
- A review of what is backed up and any gaps
- A recovery test plan and recorded results
How we check the result
- Restored data opens and supports the agreed workflow.
- Observed recovery time/data loss is compared with the target.
Supporting capability
Extended operations
Within Managed IT: Separately staffed and quoted.
Scale operations through an agreed follow-the-sun model, with named responsibility, useful handoffs and access appropriate to the customer environment. Coverage is designed around the actual queue and required response.
What you can receive
- Coverage and shift responsibility schedule
- Capacity and supplier commitment record
- Handoff and escalation runbooks
How we check the result
- Every coverage hour has a responsible shift and backup.
- Each shift can retrieve permitted context and next actions.
Supporting capability
Cloud & Hosting
Within Managed IT: Application hosting and ongoing maintenance.
Move applications, modernize older systems and keep hosting running with clear ownership, useful monitoring and a tested recovery plan.
What you can receive
- An application and dependency inventory
- A migration or improvement plan with clear responsibilities
- An operating guide for access, updates, backups and recovery
How we check the result
- The application completes the business workflows agreed with its owner.
- Approved users can connect and unnecessary access is removed.
Supporting capability
Connectivity & Mobility
Within Managed IT: Business devices, line administration and site support.
Connect remote sites, add backup internet and manage business phones and tablets with the access, applications and support your team needs.
What you can receive
- A site, device and line inventory
- A connection design and installation or enrollment plan
- Failover, application and device-management check results
How we check the result
- Required applications work over the selected connection at the location.
- Backup connectivity takes over and returns to the primary connection as planned.
CORE OFFERING 02 / 04
Cybersecurity
Decide what to fix and put the improvements into practice. Connect the business risk to selected identity, endpoint, network and recovery work, then check the result.
- A prioritized remediation plan
- Controlled changes with rollback
- Evidence that the agreed safeguards work
Vulnerability Scanning & Monitoring →
Connected work
Choose an area to see the work involved, what you receive and how we check it.
Your agreement explains what is included and what costs extra. The examples below show what we can help with; together, we choose the work and checks that fit your needs.
Supporting capability
Identity and PKI
Within Cybersecurity: MFA, access and trust projects.
Identity lifecycle, PKI as a Service, PKI migrations and post-quantum readiness, with clear ownership, dependable renewals and tested recovery.
What you can receive
- Identity/application and privilege matrix
- MFA/enrollment/recovery procedures
- Certificate lifecycle and custody design
How we check the result
- Approved accounts and devices can connect.
- Removed, expired or revoked identities fail within the agreed design.
Supporting capability
Networks
Within Cybersecurity: Segmentation and permitted-flow projects.
Design and improve your wired and wireless networks around the work your business needs to do. Plan changes in stages and check that essential connections work and unwanted access is blocked.
What you can receive
- Logical topology and dependency diagram
- Allowed-flow and zone matrix
- Approved change and rollback procedure
How we check the result
- Required applications and infrastructure services work.
- Access that should be blocked is blocked.
Supporting capability
Backup and continuity
Within Cybersecurity: Focused recovery tests.
Back up the services your business depends on, then practice restoring them. Check that the right people can recover the data, use it and clean up safely after the test.
What you can receive
- Critical workload and recovery-priority register
- A review of what is backed up and any gaps
- A recovery test plan and recorded results
How we check the result
- Restored data opens and supports the agreed workflow.
- Observed recovery time/data loss is compared with the target.
Supporting capability
Cloud and workplace
Within Cybersecurity: Tenant and device safeguards.
Align tenant administration, devices, applications and user lifecycle so onboarding and support follow an approved process. Plan migrations and improvements around actual data, licensing and business dependencies.
What you can receive
- Tenant/role and application inventory
- Approved device baseline and exception register
- Lifecycle and administration procedures
How we check the result
- A user receives only approved application access.
- An enrolled device meets the agreed baseline.
Supporting capability
Governance programs
Within Cybersecurity: Coordinate assurance through Phantom.
Turn requirements into clear responsibilities, practical procedures and regular checks. Build a program your team can maintain and explain at its next assessment.
What you can receive
- A list of requirements, versions and systems covered
- Policy, risk and responsibility register
- SSP/applicability outline where required
How we check the result
- Each requirement has someone responsible and a way to check progress.
- The review includes the suppliers and support tools that affect your systems.
Supporting capability
Cloud & Hosting
Within Cybersecurity: Cloud access, configuration and recovery improvements.
Move applications, modernize older systems and keep hosting running with clear ownership, useful monitoring and a tested recovery plan.
What you can receive
- An application and dependency inventory
- A migration or improvement plan with clear responsibilities
- An operating guide for access, updates, backups and recovery
How we check the result
- The application completes the business workflows agreed with its owner.
- Approved users can connect and unnecessary access is removed.
Supporting capability
Connectivity & Mobility
Within Cybersecurity: Mobile access, device settings and secure connections.
Connect remote sites, add backup internet and manage business phones and tablets with the access, applications and support your team needs.
What you can receive
- A site, device and line inventory
- A connection design and installation or enrollment plan
- Failover, application and device-management check results
How we check the result
- Required applications work over the selected connection at the location.
- Backup connectivity takes over and returns to the primary connection as planned.
CORE OFFERING 03 / 04
Resonance Monitoring
Know what needs attention across a multivendor environment. Connect the service impact, alert priorities and escalation so the right team receives a useful next action.
- A consolidated asset and service view
- Defined thresholds, routing and escalation
- An operational handoff your team can use
Connected work
Choose an area to see the work involved, what you receive and how we check it.
Your agreement explains what is included and what costs extra. The examples below show what we can help with; together, we choose the work and checks that fit your needs.
Supporting capability
Campus monitoring
Within Resonance Monitoring: Devices and agreed service checks.
Monitor devices and services against a maintained inventory and dependency map. Turn signals into useful alerts, assign the response and preserve context between shifts.
What you can receive
- Monitored asset and service-check register
- Dependency and escalation map
- Threshold, suppression and maintenance rules
How we check the result
- A test event reaches the designated queue and owner.
- An upstream event suppresses only the intended dependent noise.
Supporting capability
Networks
Within Resonance Monitoring: Health and dependency visibility.
Design and improve your wired and wireless networks around the work your business needs to do. Plan changes in stages and check that essential connections work and unwanted access is blocked.
What you can receive
- Logical topology and dependency diagram
- Allowed-flow and zone matrix
- Approved change and rollback procedure
How we check the result
- Required applications and infrastructure services work.
- Access that should be blocked is blocked.
Supporting capability
Identity and PKI
Within Resonance Monitoring: Checks on the agreed account and certificate systems.
Identity lifecycle, PKI as a Service, PKI migrations and post-quantum readiness, with clear ownership, dependable renewals and tested recovery.
What you can receive
- Identity/application and privilege matrix
- MFA/enrollment/recovery procedures
- Certificate lifecycle and custody design
How we check the result
- Approved accounts and devices can connect.
- Removed, expired or revoked identities fail within the agreed design.
Supporting capability
Backup and continuity
Within Resonance Monitoring: Alerts from the agreed backup and recovery systems.
Back up the services your business depends on, then practice restoring them. Check that the right people can recover the data, use it and clean up safely after the test.
What you can receive
- Critical workload and recovery-priority register
- A review of what is backed up and any gaps
- A recovery test plan and recorded results
How we check the result
- Restored data opens and supports the agreed workflow.
- Observed recovery time/data loss is compared with the target.
Supporting capability
Extended operations
Within Resonance Monitoring: Human coverage separately staffed and quoted.
Scale operations through an agreed follow-the-sun model, with named responsibility, useful handoffs and access appropriate to the customer environment. Coverage is designed around the actual queue and required response.
What you can receive
- Coverage and shift responsibility schedule
- Capacity and supplier commitment record
- Handoff and escalation runbooks
How we check the result
- Every coverage hour has a responsible shift and backup.
- Each shift can retrieve permitted context and next actions.
Supporting capability
Cloud & Hosting
Within Resonance Monitoring: Application, infrastructure and backup monitoring.
Move applications, modernize older systems and keep hosting running with clear ownership, useful monitoring and a tested recovery plan.
What you can receive
- An application and dependency inventory
- A migration or improvement plan with clear responsibilities
- An operating guide for access, updates, backups and recovery
How we check the result
- The application completes the business workflows agreed with its owner.
- Approved users can connect and unnecessary access is removed.
Supporting capability
Connectivity & Mobility
Within Resonance Monitoring: Connection health, failover and device monitoring.
Connect remote sites, add backup internet and manage business phones and tablets with the access, applications and support your team needs.
What you can receive
- A site, device and line inventory
- A connection design and installation or enrollment plan
- Failover, application and device-management check results
How we check the result
- Required applications work over the selected connection at the location.
- Backup connectivity takes over and returns to the primary connection as planned.
CORE OFFERING 04 / 04
Phantom Assurance
Understand where your security program stands and what to improve next. Start with an assessment, then build a practical routine for keeping policies, safeguards and records up to date.
- An evidence-based readiness assessment
- A gap register with owners and next actions
- Clear responsibilities and a regular review schedule
Connected work
Choose an area to see the work involved, what you receive and how we check it.
Your agreement explains what is included and what costs extra. The examples below show what we can help with; together, we choose the work and checks that fit your needs.
Supporting capability
Governance programs
Within Phantom Assurance: Requirements, assessment records and clear responsibilities.
Turn requirements into clear responsibilities, practical procedures and regular checks. Build a program your team can maintain and explain at its next assessment.
What you can receive
- A list of requirements, versions and systems covered
- Policy, risk and responsibility register
- SSP/applicability outline where required
How we check the result
- Each requirement has someone responsible and a way to check progress.
- The review includes the suppliers and support tools that affect your systems.
Related core offering
Cybersecurity
Within Phantom Assurance: Assessment and remediation priorities.
Find security gaps in your accounts, devices and essential services, then act on a practical plan with clear responsibilities and checks for progress. Start with a focused assessment or help fixing a specific problem.
What you can receive
- Evidence-based assessment report
- Prioritized risk and remediation register
- Implementation and rollback plan
How we check the result
- The report identifies the evidence and limits behind each conclusion.
- Approved and blocked identity paths behave as intended.
Supporting capability
Identity and PKI
Within Phantom Assurance: Records showing how accounts and certificates are managed.
Identity lifecycle, PKI as a Service, PKI migrations and post-quantum readiness, with clear ownership, dependable renewals and tested recovery.
What you can receive
- Identity/application and privilege matrix
- MFA/enrollment/recovery procedures
- Certificate lifecycle and custody design
How we check the result
- Approved accounts and devices can connect.
- Removed, expired or revoked identities fail within the agreed design.
Supporting capability
Backup and continuity
Within Phantom Assurance: Recovery test results and checks that the restored service works.
Back up the services your business depends on, then practice restoring them. Check that the right people can recover the data, use it and clean up safely after the test.
What you can receive
- Critical workload and recovery-priority register
- A review of what is backed up and any gaps
- A recovery test plan and recorded results
How we check the result
- Restored data opens and supports the agreed workflow.
- Observed recovery time/data loss is compared with the target.
Framework experience
Framework experience
Within Phantom Assurance: Implementation experience; certification separately assessed.
Identify the requirements and assessment process that apply to your organization. Plan the work, assign responsibilities and keep the records needed to show progress.
What you can receive
- A list of requirements, versions and systems covered
- A record of safeguards, test results and improvements to make
- A review schedule and preparation for the next assessment
How we check the result
- Each requirement has someone responsible and a way to check progress.
- The review includes the suppliers and support tools that affect your systems.